My wife called the store and talked to someone who
claimed to be the store manager. I say claim because I find it hard to believe
what she was told could be from someone in management.
This is my wife's accounting of the conversation with
the store manager to the best of her recollection:
"I asked to speak with a manager and was turned
over to someone named Robert. I explained the situation. Robert kind of
chuckled and told me that he had had the same thing happen to him there, but
that he didn't have to go as far to yell at somebody. The solution he
offered was for me to throw out the macaroni salad and told me that the
sandwich was probably ok. He said that the sandwich was probably made 2-3
days prior. Next he told me that he was going to enjoy going in back to yell
at someone. I asked him if I was supposed to be happy with that as a
solution for my loss of dinner and he asked "What do you want me to
do?" I explained that he should know what to do, that he had not
even offered to replace the meal. After more frustration, he told me that I
would be entitled to bring the meal back for replacement."
I could not believe this Robert had no concern for
customer safety THE SELL DATE OF THE PRODUCT WAS 9 DAYS AFTER THE USE
DATE OF THE MACARONI SALAD. but Robert was more interested in yelling at
Alex than taking care of the customer. This is an unacceptable error with a
product like macaroni salad. I reported this to the Fresno County Health
Department and I was told they did an inspection of the store. I was told by
the health department worker that it was a good thing that my wife noticed
the date because the case it was store in was note cold enough on top of
being old. Eating old mayonnaise not stored at the proper temperatures can
I received a call today from Tom who said that he was
the store manager. He was very apologetic and wanted to make things better.
I reminded him that this could have been our
death meal and it would be hard to undo that. I told him I had no intention
of returning to his store so he offered to send me a refund. He also said
that he was talking to the bakery and would be having a talk with Robert and
help him with his management skills. I will let you know when/if I receive a
Well I received a letter from Tom (I won't release
his last name at this time) identifying himself as Assistant Manager at Save
Mart West/Bullard. You can see the copy of his letter here.
As you can see he did not send me a refund, but sent me a gift card to a
store (Save Mart West/Bullard) that I had told him I didn't want to return
to. So now I will have to return the sandwich and the gift card for a cash
refund that I can use elsewhere. It appears that both Tom and Robert could
use some customer service training. Why would he think I would want to spend
more money at his store after telling him I didn't want to come back?
So I will be returning the product and gift card this
week and hopefully see Tom. I will also be asking to see the most resent
Health Department Inspection report (done July 12th or 13th), I want to know
how far off the temps were in the cold case I got the sandwich from.
I'll post any update here.